Refund & Cancellation Policy

1. General Policy

PDF Wallah provides digital educational content (such as PDFs, PYQs, and test series). Refund eligibility for digital products depends on the circumstances of the transaction and the applicable product terms displayed at the time of purchase.

2. Cancellation

Due to the nature of digital goods, orders cannot typically be cancelled once the payment is completed and the digital content has been delivered or access has been granted.

3. Failed Transactions

If a transaction fails but money is deducted from your bank account, the amount is usually automatically refunded by your bank or the payment gateway within a few business days.

4. Duplicate Payments

If you accidentally made a duplicate payment for the exact same course, please contact our support team. Duplicate or erroneous charges can be reviewed and, where applicable, refunded after verification of the transactions.

5. Successful Payment but Access Problem

If your payment was successful but you cannot access your purchased digital content, do not worry. Please contact us immediately at:

Include the following details in your email:

• Your registered email address
• Transaction or Order ID details
• Course/Product name
• Payment reference or screenshot (if available)

Our team will review the transaction and assist you with access.

6. Refund Processing

If a refund request is approved, it will be processed through the applicable original payment method or payment provider. The time taken for the refunded amount to reflect in your account may depend on the payment provider and standard banking processes.

7. Contact for Refunds

For any issues regarding payments, access, or refunds, please reach out to us: